Welcome to Dr.Ankerstjer’s sales and delivery terms!
General information
Your use of this site is subject to the terms and conditions below. By using any part of this website, completing your customer registration with us or placing an order on the site, you agree to the terms and conditions, including our privacy policy.
Dr. Ankerstjerne does not guarantee that all goods in the online store are always in stock. If the consumer has purchased a product that is not available, Dr. Ankerstjerne reserves the right to cancel the order. In this case, the consumer will be contacted by Dr. Ankerstjerne.
Taxes and fees
All prices are shown in NOK and the customer is charged in this currency. Please note that all prices in the online store include Norwegian VAT / VAT of 25%.
VAT / VAT will be deducted from all orders sent outside Norway, but the buyer is responsible for the cost of all import taxes, taxes and fees upon arrival. Please check with your country’s customs office to determine what these additional costs will be before you buy.
Payment
We accept, Visa card, Mastercard, VIPPS payment and invoice through DIBS payment services AS. Once you have made the order, an order confirmation will be sent to you by email. Here is the payment reference and the total value of your order, as well as the amount charged to your card. We will send you an email update when your products are packaged and shipped.
In the case of an invoice purchase, the buyer accepts that the claim upon confirmation of the order / purchase is immediately transferred to DIBS payment services AS, or other third party, which is responsible for collection. Conditions relating to invoice are therefore a matter between the buyer and DIBS payment services AS or any other third party to whom the claim has been transferred, or which for other reasons stands for recovery of the claim. Inquiries regarding. For invoice collection, therefore, DIBS payment services AS or any other third party must be directed.
Shipment
We usually send all orders the same or the next day, but no later than 2 business days. Shipping is handled by Bring. Orders are expected to reach the buyer address within 3-5 days from the time of shipment for Norwegian orders and 5-10 days on international orders.
Please note that delivery times are provided as guidelines and do not take into account possible delays caused by payment authorization, shipping delays and / or stock availability.
Norwegian orders
Dr. Ankerstjerne offers free shipping on all orders with delivery to mainland Norway.
International orders
Dr. Ankerstjerne offers international shipping. Flat shipping rate: 200 NOK on all international orders.
All import duties, taxes and fees in the recipient country are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be before you buy.
Claims and returns
We hope, of course, that you are super happy with your new Dr.Anker star product! But if that is not the case, we would like to hear from you.
For hygienic reasons, we do not offer return on skin care products.
If you discover errors when you receive the product, please send an email to
hei@ankerstjerne.no where you explain the fault of the product.
